Order & Return Info

ORDER, SHIPPING & RETURN POLICY

At Gregory Farms Candles & More, we take pride in creating and carefully packaging our products. Because many of our items are handmade, personal-care products, or temperature-sensitive, please review our policies below before purchasing.

SHIPPING & DELIVERY

Once an order has been transferred to the shipping carrier, Gregory Farms Candles & More is not responsible for packages that are lost, stolen, misdelivered, or damaged due to improper handling or storage after confirmed delivery.

During periods of extreme heat, we may delay shipping candles, wax melts, or other temperature-sensitive products. Orders placed later in the week may be held until the beginning of the following week to reduce the amount of time packages remain in shipping facilities or delivery vehicles over the weekend.

DAMAGED OR INCORRECT ITEMS

We want you to be happy with your order. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the issue and work with you toward an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.

Please do not discard damaged products or packaging until we have reviewed your request.

RETURNS & EXCHANGES

Due to the handmade and personal-use nature of our products, all sales of soaps, lotions, body products, bath products, lip products, and other personal-care items are final and cannot be returned or exchanged.

For other eligible products, please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Items approved for return must be unused, unopened, and in their original condition and packaging. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error by Gregory Farms Candles & More.

CUSTOM & PERSONALIZED ORDERS

All custom, personalized, special-order, and made-to-order products are final sale.

Because these products are created specifically for the customer, they cannot be returned, exchanged, or refunded once production has begun.

If there is an issue with a custom order, please contact us so we can review the circumstances and determine whether a resolution is available.

IN-PERSON & VENDOR SHOW PURCHASES

All purchases made in person, at vendor shows, markets, pop-up events, or other special events are final sale.

If you discover that an item purchased at an event is defective or damaged, please contact us promptly so we can review the issue.

NATURAL VARIATIONS IN HANDMADE PRODUCTS

Many Gregory Farms Candles & More products are handmade in small batches. Slight variations in color, appearance, texture, fragrance, finish, or placement may occur and are part of the handmade nature of our products. These normal variations are not considered defects.

CANDLE & WAX PRODUCTS

Temperature changes can affect candles and wax products during transit. Minor sweating, frosting, discoloration, or other cosmetic changes caused by temperature fluctuations generally do not affect the performance of the product and are not considered product defects.

QUESTIONS OR ORDER ISSUES

If you have a question or concern about your order, please use our Contact Us form and include your order information so we can assist you.

Gregory Farms Candles & More reserves the right to evaluate return, replacement, refund, and exchange requests on a case-by-case basis.